over the last 6 months my sms has been aweful with late messages up to 4 hours late.some of these important. I have the same phone. I am going to leave

3 replies
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M

MarioWlk

New Contributor

Hi, had similar issue. Turning RCS chats off in messages app solve it. Worth to try.

Gemma M

iD Mobile Employee

Hi @MarioWlk,

Thanks for sharing that suggestion.

It's great to hear that turning RCS Chats off in the Messages app helped resolve the issue for you.

Thank you for taking the time to share your experience with the Community. Tips like this can be really useful for other members who may be experiencing similar issues with delayed or missing text messages.

We appreciate you helping out a fellow customer.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

Hi @toot1066,

I'm sorry to hear that you've been experiencing problems with delayed text messages, especially when some of them have been important.

Before making a decision, could you try the following troubleshooting steps:

Restart your phone.
Make sure your phone's software is fully up to date.
Turn Airplane Mode on for 30 seconds, then turn it back off.
Check that you have a stable network signal when the delays occur.
Reset your network settings.

For iPhone:

Go to Settings > General > Transfer or Reset iPhone > Reset.
Select Reset Network Settings.

For Android:

Go to Settings > General Management (or System).
Tap Reset.
Select Reset Network Settings or Reset Mobile Network Settings.

It may also be worth checking whether the issue affects:

All text messages or only messages from certain contacts.
Both sending and receiving texts.
One location or multiple locations.

If you've already tried these steps and the issue continues, we'd recommend contacting our Customer Service Team via Live Chat so they can investigate further and, if required, raise a technical ticket: https://www.idmobile.co.uk/live-chat

I'm sorry again for the inconvenience this has caused and can appreciate why this has affected your confidence in the service. Hopefully we can get to the bottom of it for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.