Hi ​@Cattt,

Thanks for getting in touch.

As this is a public platform, please don’t share any codes or personal information here. For further assistance, please contact our live chat team: http://idmobile.co.uk/live-chat.

Just let them know what you need help with, and they’ll be happy to assist.

Regards,

Gemma M

The iD Mobile Social Media Team

The live chat button is not working and when I put my details in 'switch to ID' i'm getting an 'oops somwthing went wrong error'. 

Hi ​@Cattt,

Thanks for letting me know. I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team