Skip to main content
New Contributor
April 3, 2026
Question

PAC

  • April 3, 2026
  • 5 replies
  • 369 views

I need to switch my number to my old number, PAC number is [REMOVED]. Thank you

    5 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 3, 2026

     Hi ​@Cattt,

     

    Thanks for getting in touch.

     

    As this is a public platform, please don’t share any codes or personal information here. For further assistance, please contact our live chat team: http://idmobile.co.uk/live-chat.

     

    Just let them know what you need help with, and they’ll be happy to assist.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    CatttAuthor
    New Contributor
    April 3, 2026

    The live chat button is not working and when I put my details in 'switch to ID' i'm getting an 'oops somwthing went wrong error'. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 3, 2026

    Hi ​@Cattt,

     

    Thanks for letting me know. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 19, 2026

    when I put my details in to put in my PAC code i'm getting an 'oops somwthing went wrong error'. 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 19, 2026

    Hi ​@Aggie101,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.