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New Contributor
Cattt
New Contributor
Apr 3, 2026 9:04 AM UTC
Question

PAC

I need to switch my number to my old number, PAC number is [REMOVED]. Thank you

    5 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Apr 3, 2026 9:11 AM UTC

     Hi ​@Cattt,

     

    Thanks for getting in touch.

     

    As this is a public platform, please don’t share any codes or personal information here. For further assistance, please contact our live chat team: http://idmobile.co.uk/live-chat.

     

    Just let them know what you need help with, and they’ll be happy to assist.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    CatttAuthor
    New Contributor
    Apr 3, 2026 12:45 PM UTC

    The live chat button is not working and when I put my details in 'switch to ID' i'm getting an 'oops somwthing went wrong error'. 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Apr 3, 2026 1:05 PM UTC

    Hi ​@Cattt,

     

    Thanks for letting me know. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Aggie101
    New Contributor
    May 19, 2026 1:32 PM UTC

    when I put my details in to put in my PAC code i'm getting an 'oops somwthing went wrong error'. 

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 19, 2026 1:48 PM UTC

    Hi ​@Aggie101,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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