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Question

paid bill

  • October 27, 2025
  • 1 reply
  • 13 views
D
Community Member

Hello, it appears that I have an unpaid bill for August..The bill was paid in August three times, it was done on August 1, August 3 and August 29 and it still says I have an unpaid bill, I don't know what's going on

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • October 27, 2025

    Hi ​@Dluzniewska ,

     

    Thank you for getting in touch. I’m really sorry for the confusion regarding your August bill, I understand how frustrating it must be to see an unpaid amount when you’ve already made multiple payments.
    To look into this further,  to contact us via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with your account details. Our team will look into this as a priority and work to resolve it as quickly as possible.

    Thanks again for your patience.


    Lamiya
    iD Mobile Social Media Team

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