Your coverage checker showed excellent coverage in Edinburgh, but that was certainly not my experience today, 21 August 2026, between 13:00 and 19:30.

I was at the Edinburgh Fringe Festival and, for most of that time, my iD Mobile signal was effectively unusable. I had to rely on Wi-Fi from shops and other venues just to get online. I rebooted my phone repeatedly, but this made no difference.

I also checked your service status during the day, which continued to report excellent service in the area. That clearly did not reflect the service I was actually receiving.

Can you explain why your coverage/service checker was reporting excellent service when, in practice, I had little or no usable mobile connectivity for more than six hours?