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paying for something I've can't even use

  • July 17, 2026
  • 5 replies
  • 41 views
S
Active Contributor

Paying for something I've can't even use can't phone out and Know one can phone me quick enough to take payment but not quick enough to fix the problem my phone been like this for over 2 week now every time try use my app keep kicking me out getting No help from anyone 

Best answer by Gemma M

 Hi ​@Sonia goldsbury,

 

We're really sorry to hear you've been experiencing this for so long. We completely understand how frustrating it must be not being able to make or receive calls.

 

If the iD Mobile app is continually logging you out, we'd recommend trying to log in through My Account on our website instead: https://my.idmobile.co.uk/login

 

If you're able to log in there, you can check your account and, if needed, contact our Customer Service team via Live Chat so they can continue investigating the issue with your service.

 

If you're still unable to access your account on the website, please let us know and we'll be happy to help further.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

    5 replies

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • Answer
    • July 17, 2026

     Hi ​@Sonia goldsbury,

     

    We're really sorry to hear you've been experiencing this for so long. We completely understand how frustrating it must be not being able to make or receive calls.

     

    If the iD Mobile app is continually logging you out, we'd recommend trying to log in through My Account on our website instead: https://my.idmobile.co.uk/login

     

    If you're able to log in there, you can check your account and, if needed, contact our Customer Service team via Live Chat so they can continue investigating the issue with your service.

     

    If you're still unable to access your account on the website, please let us know and we'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Geluk
    Silver Contributor
    Forum|alt.badge.img+10
    • Geluk
    • Silver Contributor
    • July 17, 2026

    Don’t make 3 posts on same subject😣

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Sonia goldsbury
    • Author
    • Active Contributor
    • July 17, 2026

    Don’t make 3 posts on same 

    Didn't even know I made 3 posts that how bad my app it every time I keep trying to posts something ketp kicking. Me so didn't even know my posts when up 

     

    S
    Active Contributor
    • Sonia goldsbury
    • Author
    • Active Contributor
    • July 17, 2026

    Hi Gemma this has be like this over week now update my app but every time try to reply to posts keep kicking me out that why 3 posts I've restarted my phone and still my network is the same No one can phone me and I can't even phone out 

    T
    Helpful Contributor
    Forum|alt.badge.img
    • Tashnieka.D
    • Helpful Contributor
    • July 20, 2026

    Hi ​@Sonia goldsbury 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    We'll speak to you there.


    Thanks,
    Tashnieka

    ​

     

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