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Active Contributor
Sonia goldsbury
Active Contributor
Jul 17, 2026 2:17 PM UTC

paying for something I've can't even use

Paying for something I've can't even use can't phone out and Know one can phone me quick enough to take payment but not quick enough to fix the problem my phone been like this for over 2 week now every time try use my app keep kicking me out getting No help from anyone 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jul 17, 2026 2:50 PM UTC

    Hi ​@Sonia goldsbury,

     

    We're really sorry to hear you've been experiencing this for so long. We completely understand how frustrating it must be not being able to make or receive calls.

     

    If the iD Mobile app is continually logging you out, we'd recommend trying to log in through My Account on our website instead: https://my.idmobile.co.uk/login

     

    If you're able to log in there, you can check your account and, if needed, contact our Customer Service team via Live Chat so they can continue investigating the issue with your service.

     

    If you're still unable to access your account on the website, please let us know and we'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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