PDP authentification failure France

4 replies
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I cannot activate my mobile data network. I am getting a message that says PDP authentication failure. I have tried turning off my mobile phone and turning it back on again rebooting it. I have tried switching flight mode on and off. It is still not working do I get a notification if ID Mobiletemporarily restricts my account?

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henrysalter1

New Contributor

I have the same thing I think it’s something on their end

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D4R

New Contributor

I have the same problem in Denmark. ID what are you doing to fix this and how long can we expect to be without data please?

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D4R

New Contributor

I have the same problem in Denmark. ID what are you doing to fix this and how long can we expect to be without data please?

Fixed here. Thanks ID.

Matthew T

iD Mobile Employee

Hi @CyrilleS, @henrysalter1, @D4R,

We're aware that some customers are unable to use Mobile Data (4G/5G) abroad. Our team is working with our network partner, Three UK, to fix this as soon as possible.

While we fix this, you can try switching your phone to Airplane mode for 60 seconds. Turn it back off after the 60 seconds are up, and your mobile data should reconnect.

We're sorry for the disruption and thank you for your patience.

For the latest updates, please visit our Service Status page for details.

Thanks.

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