Skip to main content
New Contributor
omar2014hamza
New Contributor
March 6, 2026

persistent problem

  • March 6, 2026
  • 1 reply
  • 16 views

I am writing to report a persistent problem with my internet service that has been ongoing for over two weeks

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    March 7, 2026

    Hi ​@omar2014hamza,

     

    I'm really sorry to hear you're experiencing issues with your internet. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

    For iPhone:

    • Go to General, scroll down and click reset or transfer iPhone.
    • Reset
    • Reset Network Settings.
    • Once the iPhone is open.
    • Go to Settings
    • Messages Turn ON iMessage.


    This will recognize the sim and have it verified.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement