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Community Member
November 25, 2025

phoen unknown number issue unfortunately

  • November 25, 2025
  • 1 reply
  • 75 views

Hey my phone keeps going into unknown number on the sim thing and I dont know why.

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 26, 2025

    Hi ​@Adamwarnock1 ,

     

    Thanks for reaching out! I know it can be a bit worrying when your SIM shows “Unknown Number,” but don’t stress , this is usually something we can fix quite easily.
    Here are a few quick things you can try:

    -Restart your phone – A simple reboot often refreshes the SIM settings.
    -Check your SIM settings – Go to your phone’s settings and make sure your number is saved under “SIM” or “Phone Number.” If it’s blank, you can enter your number manually.
    -Refresh your network – Switch to airplane mode for a few seconds, then turn it off. This forces a network refresh.
    -Reinsert your SIM – Take the SIM out, give it a gentle clean, and pop it back in securely.
    -Update your software – Make sure your phone is running the latest version.
     

    If it’s still showing “Unknown Number,” don’t worry – we’d love to help you get this sorted. You can reach us on Facebook or Instagram, via Live Chat, on our Community, or email us at socialqueries@idmobile.co.uk with your details. We’ll look into it and get things fixed for you.

    Lamiya

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