Hi I have an iPhone 17e and since I changed my network provider to IDmobile my phone service has been really poor. My phone constantly cuts out when I am on the phone with people so they can’t hear me properly. I have tried resetting my network settings and switching WiFi calling on and off but it doesn’t help. I have full WiFi signal but I never have more than 2 bars of phone service, even when the service in my area says it is full. I really regret leaving my old service provider. How do I fix this?
Question
phone calls keep cutting out so people can’t hear me
+16Hi
Thanks for getting in touch and we’re sorry to hear about the poor call quality you’ve been experiencing since joining iD Mobile.
As you’ve already tried resetting network settings and toggling WiFi Calling, here are a few additional steps that may help:
- Turn Airplane Mode on for 30 seconds, then off again to force a fresh network connection
- Manually select the network:
- Go to Settings > Mobile Data > Network Selection
- Turn off Automatic and select iD Mobile / Three
- Ensure your device is fully updated with the latest iOS version
- Try testing WiFi Calling on a different WiFi connection (if available) to rule out router-related issues
- Check if 5G Auto / 5G On / 4G switching improves stability in Settings > Mobile Data > Mobile Data Options
Even if your phone shows full WiFi, call quality issues can sometimes be caused by how the device is switching between WiFi Calling and mobile network coverage, especially if signal strength is fluctuating indoors or in your area.
If the issue continues after trying the above steps, we’d recommend contacting our Live Chat team so they can run a line check and investigate your local network performance in more detail: https://www.idmobile.co.uk/live-chat
Regards,
Gemma M
The iD Mobile Social Media Team
Interested to know if this got resolved? I have the same issue & haven’t gotten anywhere with live chat.
Hi! Sadly not! It’s been so bad since I took out the contract I have escalated as I want to leave the network and am refusing to pay out the contract when I have been unable to hold phone calls for 4 months! I would never recommend this network! Make a complaint and escalate!
+1Hi
I’m sorry to hear about the issues you’ve been having, especially as this has been ongoing for some time and has affected your ability to make and receive calls.
Please contact our live chat support team here: https://www.idmobile.co.uk/live-chat and type “speak to a human” or “agent.” They’ll be able to log an investigation for you and look into this further.
You can also contact us through our social media channels via private message on Facebook or Instagram.
Thanks,
Tashnieka
The iD Mobile Team
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