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Phone has no service

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My phone has suddenly stated that it has no service even though I’ve had the same SIM card in it for years. The ID Mobile service status checker informs me that there are no problems with the network in my area. I’d tried restarting the phone and cleaning the SIM card but it’s still not workin

Marquerita TAnswer

iD Mobile Employee

Hi @mcbridv.

Thank you for your post.

Losing service suddenly despite no network issues showing in your area is really frustrating, especially after years of using the same SIM.

You can get a replacement SIM from your nearest Currys store, or you can contact us directly via live chat here: https://www.idmobile.co.uk/live-chat.

Our team can arrange a replacement SIM to be sent out to you within 2 working days.

Thanks,

Marquerita

The iD Mobile Team

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