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New Contributor
May 2, 2026
Question

phone not connecting to the network

  • May 2, 2026
  • 4 replies
  • 77 views

Phone won't connect to mobile data or calls

 

Says emergency calls only. Can't tell whats going on

    4 replies

    iD Mobile Employee
    May 2, 2026

    Hi ​@Jakub96.

     

    Thank you for your post. I am sorry to hear you’re having trouble with your service. I understand how frustrating it is when your phone shows “emergency calls only.”

     

    To help us look into this further, could you please confirm:

    Your full postcode
    The make and model of your device

     

    In the meantime, please try the following if you haven’t already:

    Restart your phone
    Turn airplane mode on for 30 seconds, then switch it off
    Remove and reinsert your SIM

     

    Once we have your details, we’ll be able to check coverage and guide you further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Jakub96Author
    New Contributor
    May 2, 2026

    Hi

     

    Tw15 3pt

    Samsung Galaxy S24 ultra 

     

    Yes done all that

     

    Thanks

    Jakub96Author
    New Contributor
    May 2, 2026

    Done all that

     

    Tw153pt 

    Samsung s24 ultra

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 2, 2026

    Hi ​@Jakub96

     

    Thank you for confirming. Can you please try the following to see if this improves the services as there are no reported issues in the area:

     

    Steps:

    • Open Settings
    • Tap Connections
    • Select Mobile Networks
    • Tap Network Mode
    • Choose LTE/4G only
    • (or LTE/3G/2G (auto connect) and select the option without 5G)

    If you don’t see “4G only”

    On some versions, you may see options like:

    • 5G/LTE/3G/2G (auto)
    • LTE/3G/2G (auto)

    👉 In this case, select LTE/3G/2G, which effectively removes 5G and prioritises 4G.

     

    Extra tip

    • After changing the setting, turn Airplane Mode on and off or restart your phone to refresh the connection.
    • Switching to 4G can often improve stability, especially in areas where 5G coverage is weak or inconsistent.

    Owethu