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phone not sending or receiving calls

E
Active Contributor

When can I expect my id mobile phone to start being able to make and receive calls

 

 

Best answer by Natalie W

Hello ​@Eric Heavisides 

 

Thank you for getting in touch. 

 

A network wide issue was identified and we can advise 3UK have confirmed that services are now fully back to normal, apart from some localised issues related to Storm Éowyn.

All updates are available here. 

 

We apologise for an inconvenience caused by the issue and want to thank you for your patience and understanding whilst we got this repaired. 

If you are still experiencing issues, can you please try rebooting your handset and let us know how you get on?

 

Thank you, 

 

Nat 

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    13 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • Answer
    • January 24, 2025

    Hello ​@Eric Heavisides 

     

    Thank you for getting in touch. 

     

    A network wide issue was identified and we can advise 3UK have confirmed that services are now fully back to normal, apart from some localised issues related to Storm Éowyn.

    All updates are available here. 

     

    We apologise for an inconvenience caused by the issue and want to thank you for your patience and understanding whilst we got this repaired. 

    If you are still experiencing issues, can you please try rebooting your handset and let us know how you get on?

     

    Thank you, 

     

    Nat 

    E
    Active Contributor
    • Eric Heavisides
    • Author
    • Active Contributor
    • 5 replies
    • January 24, 2025

    Now working as it should to my relief 

    Tyler
    1 person likes this
    • Tyler
      Tyler
    C
    Active Contributor
    • carol gray
    • Active Contributor
    • 7 replies
    • March 26, 2025

    unable to receive phone call since switch over to ID mobile esim 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 26, 2025

    Hey there ​@carol gray, sorry to hear that.

     

    When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor
    • carol gray
    • Active Contributor
    • 7 replies
    • March 26, 2025

    yes it is I was keeping my old number 

    C
    Active Contributor
    • carol gray
    • Active Contributor
    • 7 replies
    • March 26, 2025

    can you update. I am unable to receive phone calls and text messages. Switch date was 24/03/25 I was keeping my old number which is shown correctly 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 28, 2025

    Hey there ​@carol gray, are texts and data working okay for you?

     

    Is the issue only with receiving and making calls please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor
    • carol gray
    • Active Contributor
    • 7 replies
    • March 28, 2025

    NO Still can’t receive phone calls or text messages thinking of leaving ID mobile as live chat not helpful and no response from technician so far very disappointed 

    Decembersangel72
    Silver Contributor

    Hi ​@carol gray 

    What phone do you have?
    Some phones get confused if a physical SIM is installed when an ESIM is being used and the settings are not set correctly to reflect this. Is this the case?

    This will help in trying to determine the problem.

    x x
     

    C
    Active Contributor
    • carol gray
    • Active Contributor
    • 7 replies
    • March 29, 2025

    I have an Iphone 14 with eSim still not receiving texts or phone calls if not sorted today will be cancelling my order 

    C
    Active Contributor
    • carol gray
    • Active Contributor
    • 7 replies
    • March 29, 2025

    showing error at activation have tried all the troubleshooting but still not working and can’t update apple account as need verification code sent via texts which i can’t receive 

    Decembersangel72
    Silver Contributor

    Hi ​@carol gray 

    Unfortunately, it seems that you can’t get a verification code sent via email but only as a text to a trusted device (which seems like an oversight by Apple to me). 


    Is there a physical SIM in the handset? If so, then try removing it and restarting the phone.       
    Or just try turning your phone off and turning it on again (worth a try as sometimes the simplest answers are the ones that work).

    Is the software up to date on your handset?

    How is the internet connection when trying to activate the eSIM? 


    Have you contacted Live Chat to see if they can supply you with a replacement eSIM? It may be that the one you were sent was faulty (just like some physical SIMs).
    https://www.idmobile.co.uk/live-chat

    I hope you find an answer x


     

    C
    Active Contributor
    • carol gray
    • Active Contributor
    • 7 replies
    • March 30, 2025

    thanks tried all of the above still not resolved pity physically talking to some one not an available option with ID mobile 😩

    Reply.


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