Current Status.
| Service | Current Status |
|---|---|
| Voice Calls | Normal |
| Texts (SMS) | Normal |
| Mobile Data (4G/5G) | Normal |
| idmobile.co.uk | Normal |
| my.idmobile.co.uk | Normal |
| iD Mobile app | Normal |
| Live Chat | Normal |
| Contact Centre | Normal |
| Automated Phone Service (7777) | Normal |
| Switching (PAC/STAC) | Normal |
FAQs.
How do I check my network coverage and if there are any outages in my area?
You can check the signal strength in your area with our helpful coverage checker and status checker, provided by our network partner Three UK:
I can’t make or receive calls from my SIM. What should I do?
Your phone must be compatible with 4G (VoLTE) Calling. If you can’t make or receive calls on your phone, follow these steps to get back on track.
I can't send or receive texts (SMS) from my SIM. What should I do?
If you can’t send or receive texts (SMS) on your phone, follow these steps to get back on track. If you’re using an iPhone, and experiencing issues with iMessage, check out this article.
I can't use my mobile data (4G/5G) on my SIM. What should I do?
If you can’t use your mobile data on your phone, follow these steps to get back on track.
Got another question? Our Help Hub has over 150 articles with everything you need to know.