phone not sending or receiving calls

Now working as it should to my relief 

unable to receive phone call since switch over to ID mobile esim 

Hey there ​@carol gray, sorry to hear that.

When you go into phone settings, is your phone number showing correctly?

Thanks,

Tyler

yes it is I was keeping my old number 

can you update. I am unable to receive phone calls and text messages. Switch date was 24/03/25 I was keeping my old number which is shown correctly 

Hey there ​@carol gray, are texts and data working okay for you?

Is the issue only with receiving and making calls please?

Thanks,

Tyler

NO Still can’t receive phone calls or text messages thinking of leaving ID mobile as live chat not helpful and no response from technician so far very disappointed 

Hi ​@carol gray 

What phone do you have?
Some phones get confused if a physical SIM is installed when an ESIM is being used and the settings are not set correctly to reflect this. Is this the case?

This will help in trying to determine the problem.

x x
 

I have an Iphone 14 with eSim still not receiving texts or phone calls if not sorted today will be cancelling my order 

showing error at activation have tried all the troubleshooting but still not working and can’t update apple account as need verification code sent via texts which i can’t receive 

Hi ​@carol gray 

Unfortunately, it seems that you can’t get a verification code sent via email but only as a text to a trusted device (which seems like an oversight by Apple to me). 

Is there a physical SIM in the handset? If so, then try removing it and restarting the phone.       
Or just try turning your phone off and turning it on again (worth a try as sometimes the simplest answers are the ones that work).

Is the software up to date on your handset?

How is the internet connection when trying to activate the eSIM? 

Have you contacted Live Chat to see if they can supply you with a replacement eSIM? It may be that the one you were sent was faulty (just like some physical SIMs).
https://www.idmobile.co.uk/live-chat

I hope you find an answer x


 

thanks tried all of the above still not resolved pity physically talking to some one not an available option with ID mobile 😩

Hey there ​@carol gray, we’re sorry to hear you’re still having issues.

Would you be happy to try a free, replacement SIM card? If so, please take a look how to do so here:

• How do I get a replacement SIM or eSIM? F.A.Q.

This would hopefully resolve your issue.

Thanks,

Tyler

is that going to take me another week without being able to receive or make phone calls and texts. Had a Text from ID mobile today to say issue was resolved. Afraid NOT all still sending texts messages and face time as my email addresss trying to change but just coming up with activation error try again. Have reset network but still NOT working extremely disappointing with this service

Thanks for your reply ​@carol gray 

There are a few different options for a replacement SIM which means varied delivery times. 

Sent via DPD (1-2 working days, signature/delivery photo required)

Visit any Currys store  

eSIM sent via Email (Please ensure your device is eSIM compatible and you can currently receive SMS before requesting this)

Thanks, 

Natalie