Hi iD Mobile,

I’m contacting you because my phone number is currently showing “No Service” and I’m unable to use it.

I set up this account and phone number just before I went to America, and I have only just returned to the UK. I’ve been paying for the service since May, but it now seems that the number may not have been working for the entire time I was away.

Could you please check the status of my account and SIM and let me know why the service hasn’t been working? I’d also appreciate it if you could look into the payments I’ve made since May, as I have been paying for a service that appears not to have been active.

Please let me know what you can do to get my number working again and whether a refund or credit for the period without service would be possible.

Thank you.