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Community Member
Laugy81
Community Member
March 25, 2026
Question

Phone won't call since my network provider changed and I downloaded my digital sim

I transferred from Talkmobile today and downloaded my digital sim but nothing is working. I can’t call anyone. Any ideas?

    3 replies

    Anneline M
    iD Mobile Employee
    Anneline M
    iD Mobile Employee
    March 26, 2026

    Hi ​@Laugy81, 

     

    We’re sorry to hear that you’re unable to make calls. 

     

    Could you kindly please try doing a network reset: 

     

    For iPhone:

    1. Go to Settings
    2. Messages
    3. Turn off iMessage.
    4. Go to General
    5. Reset
    6. Reset Network Settings.
    7. Once the iPhone is open.
    8. Go to Settings
    9. Messages Turn ON iMessage.
    10.This will recognize the new sim and have it verified.

     

    For Android:

     

    Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

     

    Please also ensure that the port in number is showing in the settings of your handset and not the temporary iD Mobile number. 

     

    -Anneline

     

     

     

    New Contributor
    Peter6891
    New Contributor
    October 11, 2026

    Same problem but these words are not seen on my I phone there must be more sub menus but I am completely tech rubbish 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 13, 2026

    Hi ​@Peter6891,

     

    We're sorry to hear about the issues you're currently experiencing.

     

    The options should be available on your iPhone, although the exact layout can vary slightly depending on your iPhone model and iOS version. If you're struggling to find them, try using the search bar at the top of the Settings app and search for the option you're looking for.

     

    Please try the steps below:

    For Android:

    1. Open Settings.
    2. Tap General Management.
    3. Tap Reset.
    4. Select Reset network settings.

    For iPhone:

    1. Go to Settings.
    2. Tap Phone.
    3. Tap My Number.
    4. Delete the old number.
    5. Enter the new/current number.
    6. Tap Save.

    Then follow these steps to refresh iMessage:

    1. Go to Settings.
    2. Tap Messages.
    3. Turn iMessage OFF.
    4. Go to Settings > General.
    5. Tap Reset.
    6. Choose Reset Network Settings.
    7. Once your iPhone restarts, go back to Settings.
    8. Tap Messages.
    9. Turn iMessage ON again.

     

    Your iPhone should then recognise the SIM and verify your number correctly.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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