Please help, cannot recieve text messages

6 replies
362 views

I cannot receive any text messages from my phone. I can make calls and send texts but I can’t receive them. I’ve tried turning my phone on and off, switching on aeroplane mode and tried to ask the chat bot but didn’t get far. How can I sort this?

Decembersangel72Answer

Gold Contributor

Hi @VJS

What phone do you have?

Is it ALL texts or just those from contacts that are on a certain network?
3 months ago there was a problem with iD Mobile customers not receiving texts from people on the O2 network (inclusing giffgaff, Tesco Mobile, Sky Mobile and Lycamobile) but this seems to have been rectified.

If you want to try the Live chat again, type ‘talk to a person’ in the dialogue box so that you connect to an adviser rather than going round in circles with the chatbot.

Hope this helps x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Decembersangel72Answer

Gold Contributor

Hi @VJS

What phone do you have?

Is it ALL texts or just those from contacts that are on a certain network?
3 months ago there was a problem with iD Mobile customers not receiving texts from people on the O2 network (inclusing giffgaff, Tesco Mobile, Sky Mobile and Lycamobile) but this seems to have been rectified.

If you want to try the Live chat again, type ‘talk to a person’ in the dialogue box so that you connect to an adviser rather than going round in circles with the chatbot.

Hope this helps x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hi there @VJS, we hope the kind advice from @Decembersangel72 has been able to help.

Please let us know if any further questions?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Mohammed ziaullah khan

New Contributor

I cannot receive any text messages from my phone. I can make calls and send texts but I can’t receive them. I’ve tried turning my phone on and off, switching on aeroplane mode and tried to ask the chat bot but didn’t get far. How can I sort this?

M

Mohammed ziaullah khan

New Contributor

I received calls but i did not receive text massages and cant send how i solved this help me

M

Mohammed ziaullah khan

New Contributor

I received calls but i did not receive text massages and cant send how i solved this