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New Contributor
July 28, 2025
Question

Poor and non existent phone signal

  • July 28, 2025
  • 7 replies
  • 94 views

Hi 

I am having long term very poor phone signal since joining ID. It’s now at its worst and at times people can’t phone me if I’m away from the house and away from the wifi calling. 
any advice please? 

    7 replies

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    July 28, 2025

    Hi ​@CTabs,

    Sorry to hear about the issues you are experiencing.

    Is the issue only with calls or other services also?

    The link below should help you with your query.

     

     

    Kash

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    CTabsAuthor
    New Contributor
    September 10, 2025

    Hi 

    unfortunately I’ve tried all the steps and it’s still the same and recently worse. My phone signal in my local area is nearly non existent with this network. I can’t use my phone. 
     

    please advise 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hi ​@CTabs  I am sorry to hear of the trouble you have had with your coverage.

    Can you please check your coverage here to see if there are any current outages in your area - https://www.idmobile.co.uk/help-and-advice/coverage 

    Some materials and structures can also affect signal strength.

    Can you try switching to 4G only to see if that helps? Do you have Wi-Fi calling and VoLTE enabled?
     

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    CTabsAuthor
    New Contributor
    September 11, 2025

    Hi 

    I’m always checking signal coverage as astounded how poor it is. 
    I’ve always been 4G and it’s awful, 

    I can only use wifi calling in the house. No signal outside in the local area 

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hey there ​@CTabs, what’s the full postcode(s) and what phone do you have please?

     

    Thanks,

    Tyler

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    CTabsAuthor
    New Contributor
    September 11, 2025

    WS79QG

     

    iPhone 15

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 12, 2025

    Thanks ​@CTabs 

    There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

    We’re always working to improve our network and aim to provide the best experience possible.

    There is also little to no 5G coverage in your area, so your phone may be trying to connect to 5G. Can you check it is set to 4G please?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.