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Community Member
June 4, 2026

Poor coverage

  • June 4, 2026
  • 1 reply
  • 18 views

The network and coverage I have is awful. I don’t get signal in the village I work in and I don’t get signal where I am moving to even though the coverage says strong on the tracker! I am not getting the service I am paying for what can I do! 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 5, 2026

    Hi ​@PoppyB,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.

     

    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

     

    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker

     

    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

     

    They'll be able to review your account and discuss any available options based on the outcome of their investigation.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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