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I have been an id mobile customer for a few years and upgraded to new phone and SIM card a few months ago but now have an issue with poor coverage and it’s getting worse , I am unable to receive calls or make calls at home and using data for internet virtually impossible. I’m locked into my contract till 2026 , any suggestions?

Hey there @AR56, we're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do email us on socialqueries@idmobile.co.uk so we can look into this further for you.

 

Kind regards,

Tyler

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