Community Member

poor coverage and signal

5 replies
78 views

I’m getting really poor coverage and network signal at home although the coverage checker tells me that it is strong

This topic has been closed for replies.

Tyler C

iD Mobile Employee

Hey there @acmbarnes, sorry to hear that.

What’s the full postcode, and what phone do you have please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Natoco

New Contributor

N5 2pe iPhone 11 pro

JoeKing

Silver Contributor

N5 2pe iPhone 11 pro

I've just checked your post code and 4G by all accounts is excellent all round this area as for 5G it's there but my be patchy. Bearing in mind this is just a guide, where you getting good service before?

There also no reported works or problems in this area, like anything this maybe a new network issue if you previously had good service. Is there anyone that uses IDMobile to compare services in the same location? Or try you sim on a different device?

Joe 😊

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Kash M

iD Mobile Employee

Hi @Natoco,
Welcome to the Community!

Please can you try the steps that @JoeKing has provided and let us know how you get on.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

JoeKing

Silver Contributor

@acmbarnes Just to add I know this area very well and I normally have good service in this area, mind you I've not been through there for about 2 month's. Just check the steps that I mentioned earlier.

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉