Hi ​@HelenYoung, 

We’re sorry to hear about the issue you’re experiencing with the coverage. 

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage 

We'd recommend trying a network settings reset, as this can often resolve issues with calls, texts, or mobile data. Please let us know if the issue persists afterwards.

Thanks, 

Anneline

I've can't phone out or even use my app because my app crashed on me 

Hi ​@Sonia goldsbury.

Thank you for your post, and I’m sorry for the inconvenience caused.

Could you please try uninstalling and then reinstalling the app?

With regard to your calls, please try the following steps to troubleshoot your connectivity:

• Restart your device to refresh your connection to the network.
• Turn Airplane Mode on for around 30 seconds, then turn it off again.
• Check that your mobile data is switched on (if you’re experiencing data issues).
• Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
• Check that your device software is fully up to date.

If the issue persists, please let us know your device model so we can investigate further.

Thanks,

Marquerita

The iD Mobile Team

I've have done all that and still nothing is working 

Hi ​@Sonia goldsbury.

Thank you for the update. I am sorry to learn that you still are experiencing this. Can you please contact us directly through one of the following channels so that our team can assess the matter more closely;

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

Thanks,

Marquerita

The iD Mobile Team