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poor internet

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For the past week I’ve had really poor internet connection even though I’ve had full bars. This has been outside in city centre locations and even at home.

Lamiya C

iD Mobile Employee

Hi @S.han,

I’m really sorry to hear you’ve been having poor internet even with full signal. I can understand how frustrating that must be, especially when it’s happening in multiple locations.

Let’s try a few quick fixes:

• Restart your phone
• Turn Airplane Mode ON for 30 seconds, then OFF
• Go to Settings → Mobile Network → Network Mode → set to 4G/5G Auto
• Reset APN settings to default
• Make sure any VPN is switched off

• Does the issue affect all apps or just certain ones (e.g. social media, maps, browsing)?
• Have you tried your SIM in another device (if possible)?

If it’s still the same after this, let me know and I can look into a network investigation for you.

Lamiya

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