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poor internet

  • May 5, 2026
  • 1 reply
  • 3 views
S
New Contributor

For the past week I’ve had really poor internet connection even though I’ve had full bars. This has been outside in city centre locations and even at home. 

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • May 5, 2026

    Hi ​@S.han, 

     

    I’m really sorry to hear you’ve been having poor internet even with full signal. I can understand how frustrating that must be, especially when it’s happening in multiple locations.

     

    Let’s try a few quick fixes:

    • Restart your phone
    • Turn Airplane Mode ON for 30 seconds, then OFF
    • Go to Settings → Mobile Network → Network Mode → set to 4G/5G Auto
    • Reset APN settings to default
    • Make sure any VPN is switched off
     

    • Does the issue affect all apps or just certain ones (e.g. social media, maps, browsing)?
    • Have you tried your SIM in another device (if possible)?
     

    If it’s still the same after this, let me know and I can look into a network investigation for you.

     

    Lamiya

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