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poor network coverage

  • July 3, 2026
  • 2 replies
  • 8 views

I am constantly experiencing consisten network coverage at my home address.

 

i have to keep using a different mobile network to make important telephone c calls.

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 3, 2026

Always insert your postcode in a new networks NETWORK COVERAGE page BEFORE MOVING; simples.


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 6, 2026

Hi ​@Mobid037,

 

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team