Hi ​@Rheannon 

Thank you for getting in touch with us.

I'm sorry to hear about the issues you're experiencing, especially as you've recently upgraded to a plan with unlimited data.

Regarding the data notifications, if your new contract includes unlimited data but your account is showing only 2GB and sending usage alerts, it sounds like there may be an issue with the plan details updating on your account. We'd like to check that your new contract has been applied correctly.

I'm also sorry to hear about the poor signal and call quality. If people are struggling to hear you during important calls, we understand how frustrating this must be. We'd like to investigate whether this is related to local coverage, network performance, or your device settings.

In the meantime, you can check the coverage in your area using the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

You may also find it helpful to try the following steps:

Reinsert your SIM card

Try your SIM in another phone

This will help determine whether the issue is related to your handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:

Go to Settings → General.

Tap Transfer or Reset iPhone → Reset → Reset Network Settings.

Confirm the reset when prompted.

Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:

From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.

Turn Select Automatically on or off.

Alternatively:

Go to Settings → General Management → Reset → Reset Network Settings.

Confirm by tapping Reset Settings.

Thank you,

Zandile M

The iD Mobile Team