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Community Member
Davies54321
Community Member
October 2, 2026

poor service

Since having my phone contact with you my service has been poor I can’t call and use my data most places when I last complained they said they was working on fixing the service towers it’s been months since and it’s still not working 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 3, 2026

    Hi ​@Davies54321,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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