Poor signal

Forum|Forum|1 year ago
October 1, 2025
4 replies
60 views

My phone consistently has low signal around the area where I live despite the coverage on your website saying excellent. My partner also has the same issue with a different phone altogether. How can I fix this please as I am losing the will to live? I am paying £40 a month to not be able to make calls as nobody can hear me or vice versa due to poor signal

This topic has been closed for replies.

Siân W

iD Mobile Employee

I am sorry to hear this @bryonyevans

Can I ask for the full area post code please?

Do you have Wi-Fi calling enabled?

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bryonyevansAuthor

New Contributor

Area postcode is WN8. Yes I have WiFi enabled calling turned on.

Tyler C

iD Mobile Employee

Hi there @bryonyevans, what’s the full postcode please?

Thanks,

Tyler

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Siân W

iD Mobile Employee

Hi @bryonyevans please don’t ever share your number publicly, we wouldn’t ask you to do this. I have banned the user that asked for this and your reply won’t be visible.

I can see that we're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

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