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New Contributor
Vesi
New Contributor
October 3, 2026
Question

poor signal

Hi, I have been having issues with poor signal strength for a few weeks, this has been causing me a lot of issues. I have tried to contact the customer service twice both time the conversation was closed of without an answer. How do I go about resolving this?

    4 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 4, 2026

    Hi ​@Vesi,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    VesiAuthor
    New Contributor
    October 12, 2026

    Hi Gemma,

    I still have the issue, the network coverage is showing as good in my area.

    I have tried to speak to the customer service twice and both times the chat ended really early on! So that hasn't helped :( 

    Kind regards,

    Vesi

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 13, 2026

    Hi ​@Vesi,

     

    I'm sorry to hear you're still having issues.

     

    Could you please provide the postcode where you're experiencing the problem most often? We can then check the coverage in the area to see if there are any known issues that might be affecting your service.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    VesiAuthor
    New Contributor
    October 13, 2026

    Hi Gemma, the issues is in Bradford!

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