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New Contributor
October 5, 2025
Question

poor signal and network in central london- how to cancel contract

  • October 5, 2025
  • 3 replies
  • 140 views

I’ve also got the same issue of awful network coverage all across central london: limited 4G but even then nothing loads. Have been with ID for 2 weeks so would like to cancel my contract- anyone able to point how to get a hold of them as haven’t reached any customer service people yet?

    3 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    October 6, 2025

    Hi ​@alder 

     

    I’m sorry to hear this, where what you attempted to contact?

     

    You’ll be able to get in touch via Live Chat and Facebook.

     

    https://www.idmobile.co.uk/live-chat

     

    https://m.me/idmobileuk

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    alderAuthor
    New Contributor
    October 26, 2025

    How can I easily cancel my contract without talking to an agent or anyone over the phone? The connection I get is so bad after trying for a month so I need to cancel. 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    October 26, 2025

    can I easily cancel my contract without talking to an agent 

    No.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.