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Community Member
November 6, 2025
Question

Poor signal causing me to break up during phone calls

  • November 6, 2025
  • 1 reply
  • 207 views

I’m using the iPhone 16 and I have had multiple people tell me that I break up constantly on the phone. I tend to get 1--2 bars only, when checking the coverage checker it says I should get “excellent” coverage and 4 bars. If I go outside into the street, I will get 3 bars, but inside is never above 2. I never had any problems on my previous provider.

I’ve also enabled Wi-Fi Calling, but that only seems to activate if I turn on aeroplane mode, is that correct behaviour? And is there a way I can just force that on? 

I’m just very disappointed right now, being able to make clear phone calls is about the bar minimum I expect. I have restarted my phone and router, updated to the latest version of iOS, turned aeroplane mode on for a minute and turned it off and nothing seems to improve the signal. I’ve looked into “mobile boosters” but I don’t know how well they work, if at all. 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 7, 2025

    Hi ​@MrH86 ,

     

    Thanks for reaching out, and I’m really sorry to hear about the poor signal and call quality, I know how important it is to stay connected.

    Since you’ve already tried restarting your phone and router, updating iOS, and enabling Wi-Fi Calling, here are a few extra steps you can try:

    -Reset your network settings
    -Reinsert your SIM card
    -Make sure Wi-Fi Calling is toggled on and your Wi-Fi is stable
    -Check for carrier settings updates

    Wi-Fi Calling should activate automatically when signal is low, it shouldn’t need Airplane Mode.

    Lamiya

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