Hi ​@EmZz77 

Thank you for getting in touch with us and we’re sorry to hear about the signal issues you’ve been experiencing since joining us.

We understand how frustrating it can be to have poor indoor coverage and to rely on others to call you back. This is certainly not the experience we want for our customers.

 You can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage

You may also find it helpful to try the following steps:

Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

Thank you,

Zandile M,

The iD Mobile Team