Poor Signal / Coverage / speed

Forum|Forum|5 days ago
September 24, 2026
1 reply
19 views

Hello,

Ive been having really bad coverage and signal with ID for months now. I have reached out to an agent ask they said they would investigate and connect back with me many times now with no replies.

My area doesnt show as having the best coverage but it says excellent 4g connection and what i really get is 1 bar of 4G with an download speed of 1.29Mbps & 0.04Mbps upload speed…

My phone is unusable, it takes 3 working days to get a netspeedtest page loaded up to show proof of bad signal. When i reach out on the chat i always get “there is no outage in your area, it shows as great connection, nothing we can do” which is completely useless for me.

I asked to leave and they want to charge me the full cancellation, which i feel is completely unfair.

Any help or guidance would be appriciated. Thanks

Gemma M

iD Mobile Employee

Hi @Vaski,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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