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Question

poor signal in my area when i use data

  • July 20, 2026
  • 2 replies
  • 9 views

Hi, I'm contacting you because I'm having ongoing issues with my mobile signal in my area. Whenever I use my mobile data, the connection is very poor. Pages take a long time to load, videos buffer, and sometimes the internet stops working altogether.

 

This has been happening consistently, and I'd appreciate it if you could investigate the issue and let me know if there's a fault or if anything can be done to improve the signal in my area.

 

Thank you for your help.

2 replies

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  • Helpful Contributor
  • July 20, 2026

Hi, I'm contacting you because I'm having ongoing issues with my mobile signal in my area. Whenever I use my mobile data, the connection is very poor. Pages take a long time to load, videos buffer, and sometimes the internet stops working altogether.

 

This has been happening consistently, and I'd appreciate it if you could investigate the issue and let me know if there's a fault or if anything can be done to improve the signal in my area.

 

Thank you for your help.

no one is going to solve your issue here. direct contact Chat team on official website or call their Helpline same issue happened with me after 1week of struggle finally i make it. let me know If you need  help for further guide.


  • Active Contributor
  • July 21, 2026

Hi ​@Syed313,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


We'll speak to you there.


Thanks,
Tashnieka