Skip to main content
Community Member
October 14, 2025
Question

poor signal no 5g . voice signal sounds like a 50s radio wirh crosstalk banging sound in backgrounds

  • October 14, 2025
  • 2 replies
  • 20 views

when i make a call or recive one i get banging noise afterbthenperson as finished talking.  and sonebtimeni can hear myself on the line like a echo.  the signal is 4g but the voice quality is rubbish ... i live in a villige only 50meters away from the mast.  the internet is slow with only 20mb download speeds on 4g.. there is no 5g service at all ! .  using 3 as your backbone i thpught this would be better than this  !!!!!!

    2 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    October 15, 2025

    The iD network partner Three UK has shutdown their 3G mobile network infrastructure for most places in the UK, ​@o0ohappyo0o

    Is the mast 50 meters away operated by Three UK?

    Have you tried using the iD WiFi calling service at home?

     

    Forum member (non-iD).
    iD Mobile Employee
    October 15, 2025

    Hi ​@o0ohappyo0o 

     

    I do apologise that you're unable to use the services to their full capacity in your area and that things have been running slowly for you.

    Could you please try the steps below and let me know if there’s any improvement?

     

    For Apple devices:

    Go to Settings

    Tap Mobile Service

    Tap Network Selection

    Toggle Automatic off

    Select iD Mobile from the available networks

    Swipe up from the bottom of the screen to return to the home screen

    Wait a few minutes and try using the services again

    For Android devices:

    Swipe down from the top of the screen to open the notification panel

    Tap the Settings icon

    Go to Connections

    Select Mobile Networks

    Turn off Select Automatically

    Choose iD Mobile from the list

     

    @andewhite Thank you for the above as well.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.