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New Contributor
May 11, 2026
Question

poor signal reporting

  • May 11, 2026
  • 4 replies
  • 33 views

So.. I have been trying to contact to report poor signal since 6th may. Indoor signal is now non existant in dn14 area especially when go to industrial businesses...  1 day last week a "network problem" was registered for 1 day in the are but this issue hasnt been fixed. Now single is good outdoors and in residential areas only.  Ive tried chat support several times and nothing happens im ignored or its ignored and looped back to the ai support...   what the hell changed / got messed up a week ago to make it door signal suddenly useless in the industrial areas 

    4 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 11, 2026

    Hi ​@DannyK656,

     

    I'm really sorry to hear you're experiencing issues with your coverage. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    DannyK656Author
    New Contributor
    May 11, 2026

    ......for a week long issue..   I have tried this multiple times   it affects all users on 3 or id that visit the area

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 11, 2026

    Hi ​@DannyK656

     

    I’m sorry to hear about the ongoing signal issues you’ve been experiencing, especially after already trying to report this multiple times.

     

    From what you’ve described, it does sound like there may have been recent network changes, congestion, or local environmental factors affecting indoor coverage in the DN14 area, particularly around industrial buildings where signal can already be impacted by building materials and interference.

     

    As a troubleshooting step, we would recommend setting your handset to 4G only mode temporarily to see if this improves the stability and indoor coverage, as some devices can struggle when frequently switching between 4G and 5G signals.

     

    You can usually do this by:

    • Going to Settings
    • Selecting Mobile Network or Connections
    • Choosing Preferred Network Type
    • Selecting 4G/LTE only

    Please test the service after making the change, particularly in the affected industrial areas, to see whether this improves the connection.

    Owethu

    DannyK656Author
    New Contributor
    May 12, 2026

    It is a shame as I moved to Id mobile last year after a decade at o2 but they messed around with their local mast and it now has poor signal here. Looks like id have done the same so I will have to move networks again