I activated my new eSIM and ported my number from Vodaphone last week to find the ID signal in my area is poor to non existant, dispite the coverage checker showing no issues and a supposedly strong 4G signal. Never had an issues with Vodaphone.
Question
Poor to non existant signal strength
+4Hi
I'm really sorry to hear you're experiencing issues with your service. Please try the steps below, depending on the type of phone you have:
For Android:
- Open Settings
- Tap General Management
- Tap Reset
- Select Reset network settings
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new/current number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
Your iPhone should now recognise the new SIM and verify your number.
Regards,
Gemma M
The iD Mobile Social Media Team
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