poor to non existent signal in the Gresford. wrexham area

Forum|Forum|2 months ago
July 11, 2026
1 reply
10 views

Is anyone else having issue with there mobile Internet dropping off constantly in the Gresford ,Wrexham area. I have S26 samsung and have completed the airplane mode, similar out, off / on phone rubbish several times. I feel ID mobile is becoming unusable.

Gemma M

iD Mobile Employee

Hi @leo19680,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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