Active Contributor

Solved

poor unusable signal

Forum|Forum|1 year ago
July 10, 2025
20 replies
458 views

Hi,

I've been with ID for 18 months and my end of contract can't come quick enough, I can barely use my phone for calls, internet etc. phone states connected to 4g but with only 1 or 2 bars!!! Been to London and wouldn't work, been to Edinburgh and wouldn't work yet just spent 10 days in Turkey and bought an add on and it work like never before... perfect over there!!! Can I cancel my contract due to ID not providing me a usable service??

Best answer by WelshPaul

It’s a bit dramatic to claim there’s no coverage at Cardiff, don’t you think? After all, it’s a mobile network, so coverage isn’t guaranteed in any one location. All of the UK networks will have limited coverage in certain areas, and issues can arise even where there is coverage.

FYI - Those coverage maps are a joke. Read the disclaimer!

Show previous replies

Tom

iD Mobile Employee

Hi @John Payton

Please try your SIM in another device, if you’re having issues absolutely everywhere in the UK it points more towards an equipment issue.

Tom

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J

John PaytonAuthor

Active Contributor

And where am I supposed to get a unlocked device to try my SIM in?

WelshPaul

Platinum  Contributor

No coverage in Oxford, Bristol or Cardiff and London is patchy.

That’s rubbish! I’m currently in Cardiff and have three out of four bars of 5G signal. Last month, I was in Bristol and didn’t have any issues with coverage there either.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Anika A

iD Mobile Employee

Hi @John Payton

Are you able to try a different SIM card in the device?

Anika

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J

John PaytonAuthor

Active Contributor

No because as you should know it locked to ID mobile so no other SIM will work

L

lonesheep

Active Contributor

@WelshPaul i was at the docks. ID said i should have perfect signal, yet data was dropping constantly. I tried a chat with support via messaging and that was losing connection every 30 secs or so. I sent them a screenshot to show the issue

I was told by ID to reset all my network settings…it didn't help.

This was using a iphone 16 pro max.

WelshPaulAnswer

Platinum  Contributor

It’s a bit dramatic to claim there’s no coverage at Cardiff, don’t you think? After all, it’s a mobile network, so coverage isn’t guaranteed in any one location. All of the UK networks will have limited coverage in certain areas, and issues can arise even where there is coverage.

FYI - Those coverage maps are a joke. Read the disclaimer!

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Siân W

iD Mobile Employee

Hi @John Payton iD does not lock handsets.

Please let us know how you get on, if you still are having trouble with this, a colleague in a Currys store would be able to assist you.

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D

Dan 642

New Contributor

I have to say ID really are lacking on signal.

iPhone 17 pro max.

live near Penistone and work in Harrogate, Ripon, Ferrensby, York and I can’t even load maps for sat nav most of the time.

In ferrensby I can’t even send a wattsapp or listen to Spotify.

very poor.

Gemma M

iD Mobile Employee

Hi @Dan 642,

Thanks for sharing your experience, and we're sorry to hear you've noticed a decline in service.

While iD Mobile uses the Three network, iD Mobile customers are not intentionally deprioritised compared to other customers on the network. However, network performance can sometimes be affected by factors such as local congestion, maintenance work, upgrades, or changes to network infrastructure.

If you've noticed a recent change in signal quality, we'd recommend checking the coverage and service status in your area using our coverage checker: https://www.idmobile.co.uk/help-and-advice/coverage-checker

If there are no reported issues and you're continuing to experience poor signal or congestion, please contact our Live Chat team so they can investigate further and check for any known network issues affecting your location.

We appreciate your loyalty over the years and are sorry to hear that your recent experience hasn't matched the service you've previously received.

Regards,

Gemma M

The iD Mobile Social Media Team

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