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Problem in my area?

  • May 12, 2026
  • 3 replies
  • 25 views
K
New Contributor

Since yesterday i’ve had intermittent signal problems, internet goes completely off and calls/messages go to ‘emergency only’, i’m in postcode PR6 7DN is there a local problem or national?

Best answer by Owethu M

Hi ​@Kennyb41, 

 

Thanks for getting in touch, and sorry to hear you’ve been experiencing intermittent service issues.

 

I’ve checked the coverage for the PR6 7DN area and there are currently no reported local or national outages affecting service. You should not normally be experiencing loss of signal in this location.

 

As the issue appears to be intermittent, please try locking your handset to 4G only, as this can often stabilise connection when devices are switching between network types:

 

For iPhone:

  • Settings > Mobile Data > Mobile Data Options > Voice & Data
  • Select 4G

For Android:

  • Settings > Connections > Mobile Networks > Network Mode
  • Select 4G/LTE only

Once done, please restart your handset and monitor the connection.

 

If the issue continues after this, please let us know so we can investigate further for you.

 

Owethu

    3 replies

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • Answer
    • May 12, 2026

    Hi ​@Kennyb41, 

     

    Thanks for getting in touch, and sorry to hear you’ve been experiencing intermittent service issues.

     

    I’ve checked the coverage for the PR6 7DN area and there are currently no reported local or national outages affecting service. You should not normally be experiencing loss of signal in this location.

     

    As the issue appears to be intermittent, please try locking your handset to 4G only, as this can often stabilise connection when devices are switching between network types:

     

    For iPhone:

    • Settings > Mobile Data > Mobile Data Options > Voice & Data
    • Select 4G

    For Android:

    • Settings > Connections > Mobile Networks > Network Mode
    • Select 4G/LTE only

    Once done, please restart your handset and monitor the connection.

     

    If the issue continues after this, please let us know so we can investigate further for you.

     

    Owethu

    K
    New Contributor
    • Kennyb41
    • Author
    • New Contributor
    • May 12, 2026

    Thanks for the prompt response, it seems fixed now after i removed my sim card and inserted it again, i also switched to ‘LTE lite’ as suggested,

     

    Many thanks and hopefully all is ok going forward.

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Owethu M
    • iD Mobile Employee
    • May 12, 2026

    Hi ​@Kennyb41, 

     

    No problem at all. Please feel free to reach out to our Live Chat whenever you need any assistance. 

     

    Owethu

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