Hi ​@EAMA06, 

Thank you for reaching out, and I'm sorry to hear that you're having issues making calls despite having unlimited minutes included in your plan.

Your plan does include unlimited standard UK minutes. However, please note that this does not include calls to chargeable or premium-rate numbers. If you're receiving an error message when trying to make a particular call, it's possible that the number you're trying to contact is chargeable.

If your Bill Cap is currently set to £0, chargeable calls will be blocked. You would need to increase your Bill Cap to allow calls to chargeable numbers, which could result in additional charges.

If you're unable to make calls to standard UK numbers as well, please let us know the error message you're receiving and, if possible, the type of number you're trying to call. We'll then be able to advise you further.

Owethu

Hi ​@EAMA06.

Thanks for letting us know, and I’m sorry you’re having issues with calls despite having unlimited minutes.

 Could you please try the following basic troubleshooting steps:

• Restart your device to refresh its connection to the network.
• Turn Airplane Mode on for around 30 seconds, then turn it off again.
• Check that your mobile data is switched on (if you’re also experiencing data issues).
• Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
• Check that your device software is fully up to date.
• Reset your network settings to refresh your device’s connection to the network.

If you’re still experiencing call issues after this, please contact us directly via Live Chat (https://www.idmobile.co.uk/live-chat) or email socialqueries@idmobile.co.uk so we can review your line and escalate further if needed.

Thanks,

Marquerita

The iD Mobile Team