I switched to ID 3 weeks ago and ported my number from my previous provider. Using the same mobile as I was previously. RCS worked with my previous SIM card, and also connected with the new ID SIM before the number ported, but since the number ported RCS is now stuck at connecting status.
Have tried multiple "fixes" from Google searching but nothing seems to work. Is there anything that needs to be switched from ID's end?
+8Hi
I do apologise that RCS is not working. Please try the following:
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this.
Owethu
Thanks Owethu for the response. Unfortunately those steps have had no effect on the RCS, SMS is working fine but I was hoping to keep my previous RCS chats/groups before they are purged after 30 days inactivity.
I have tried various combinations of clearing cache/data, uninstalling updates, disabling verification, using Google disable chat and switching off for x days etc. I have also switched from an esim back to a physical one.
Unfortunately nothing has worked to get the setup to move past connecting
Kind regards
Carl
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