Skip to main content
New Contributor
MaxOcean01
New Contributor
October 13, 2026

reactivate connection to uk network

I have a Samsung se25 fe

I have been out the uk for a long time 8months+ 

 

Just returned to uk. While away I was using a foreign esim

 

Now back, it is not converting auto automatically back to uk network so no data or 4g network deapite deactivating esim3 and activating esim1

      3 replies

      New Contributor
      MaxOcean01Author
      New Contributor
      October 13, 2026

       

      New Contributor
      MaxOcean01Author
      New Contributor
      October 13, 2026

       

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      October 15, 2026

      Hi ​@MaxOcean01,

       

      Thanks for getting in touch.

       

      As you've been away for some time and the issue has continued after switching back to your iD Mobile eSIM, we'd recommend deleting all eSIM profiles from the device and then contacting our Live Chat team to request a new eSIM.

       

      They'll be able to check the status of the eSIM on your account and arrange for a replacement if needed.

       

      You can contact Live Chat here: https://www.idmobile.co.uk/live-chat


      Regards,


      Gemma M
      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement