Really poor network connection

Forum|Forum|14 days ago
September 14, 2026
1 reply
18 views

Hello

I have extremely poor network connection and can almost never get signal anywhere.

I have tried to contact live chat multiple times at different times of the day but unfortunately I never get connected to an actual person.

Can anyone help? How do I contact an actual person?

I've just upgraded my account but at this point I'm thinking of cancelling all together, as there's no point if I can never get signal.

Thank you for any help!

M

Marquerita T

iD Mobile Employee

Hi @Tazzierowe.

Thank you for your post. I am sorry to hear about the poor signal and the trouble getting through to someone, that's not the experience we want you to have, especially after just upgrading.

Here are a few things you can try in the meantime:

Check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage
Try removing and reinserting your SIM card
If possible, try your SIM in another phone, this will help determine whether the issue lies with the handset or the SIM itself.

Please let us know this goes.

Thanks,

Marquerita

The iD Mobile Team

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