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justaskin
Active Contributor
Oct 27, 2026 5:39 PM UTC
Question

Receive a text saying missed calls

Received a text today at 17.20 saying Ive missed 2 calls at 15.58 and 16.26. This happens frequently to both mine and the wife's phone. There are no missed calls logged. 

Often I get a text saying a voicemail has been left. I have to tap the reply number in the text to listen to it as no missed call is logged and no voice messages are showing in voicemail tab.

Often we can call a number and it never connects. Often we can receive a call and can't hear anyone although a call is in progress.

Ive tried everything such as turning phone off and on, turning airplane mode on and off.

Both phones are iPhones, a 17 and a 13, both up to date.

Starting to get fed up with this, I’m wondering if it's because its ID, and Three are giving us a substandard service. Thinking I’m going to have to go back to a major service now.

Please is there anyone who can sort this or I will have to leave.

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Oct 29, 2026 3:05 PM UTC

    Hi ​@justaskin.

     

    Thank you for letting us know, and I’m sorry you and your wife have been having so much trouble with calls and voicemail. I can understand how frustrating this must be.

     

    As you’ve already tried restarting your phones and toggling airplane mode, the next thing I’d suggest is a replacement SIM.

    You can pick one up from your nearest Currys store, or you can contact us directly and we’ll arrange for one to be delivered to your home within two working days. 

     

    If you’ve already tried a replacement SIM, just let us know and we can escalate the issue to our technical team so they can investigate further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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