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New Contributor
September 12, 2026

reception is garbage wish i had known wpuld never have chnaged network

  • September 12, 2026
  • 3 replies
  • 16 views

The reception coverage is absolutely garbage if i had know this i would never have swapped networks not happy 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2026

    Hi ​@lindanscott,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 15, 2026

    Don’t imagine there is maintenance is going on every day it’s daily when i am work 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 17, 2026

    Hi ​@lindanscott,

     

    I appreciate your point, and if this is happening every day while you're at work, it does sound unlikely that it's being caused by ongoing maintenance alone.

     

    As the issue appears to be persistent at that location, we'd recommend contacting our Customer Service Team via Live Chat and asking for a technical ticket to be logged so the issue can be investigated further.

     

    Please let the team know:

    • The postcode/location where the issue occurs.
    • That the problem happens daily.
    • The make and model of your handset.
    • Any troubleshooting you've already completed.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.