New Contributor

reception is garbage wish i had known wpuld never have chnaged network

Forum|Forum|29 days ago
September 12, 2026
3 replies
22 views

The reception coverage is absolutely garbage if i had know this i would never have swapped networks not happy

Gemma M

iD Mobile Employee

Hi @lindanscott,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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L

lindanscottAuthor

New Contributor

Don’t imagine there is maintenance is going on every day it’s daily when i am work

Gemma M

iD Mobile Employee

Hi @lindanscott,

I appreciate your point, and if this is happening every day while you're at work, it does sound unlikely that it's being caused by ongoing maintenance alone.

As the issue appears to be persistent at that location, we'd recommend contacting our Customer Service Team via Live Chat and asking for a technical ticket to be logged so the issue can be investigated further.

Please let the team know: