Roaming add on not working in turkey

Hi ​@Kell,

Thanks for getting in touch, and I am so sorry to hear of the issues that you are experiencing with your roaming. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Same thing is happening how did it get sorted 

Hi ​@Kell  AND ​@Hugo 82 
​

I’m really sorry you’re both experiencing issues with your roaming add-on in Turkey. I completely understand how frustrating this is, especially after purchasing a bundle expecting it to work straight away.

The error message about data roaming being turned off before leaving the UK usually means the phone has not correctly registered the roaming session, even if the add-on is active.
 

Please try these steps (important order):

• Turn Airplane Mode ON for 1 minute, then OFF
• Go to Settings → Mobile Data → Data Roaming → turn ON
• Restart your phone after enabling roaming
• Go to Network Selection → turn OFF Automatic
• Manually select a Turkish network (Turkcell / Vodafone TR / Turk Telekom)
• Ensure mobile data is enabled and no data limits are active
 

Additional check:

• Confirm the roaming add-on is active in the iD Mobile app
• Check if you can make a manual network connection (not just automatic)
• Try removing and reinserting SIM (if physical SIM)

Lamiya

I ended up getting my bundle refunded. Apparently if you leave your home network with data roaming turned off it won't work. I tried everything they told me to, several times to no avail. 

Hi ​@Kell,

Thanks for letting us know, and I am so sorry to hear that it did not work. If you require any further assistance in the future, please do not hesitate to get back in touch. 

Regards,

Gemma M

The iD Mobile Social Media Team