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Question

Roaming add on not working in turkey

  • May 2, 2026
  • 1 reply
  • 10 views
K
Community Member
  • Kell
  • Community Member

I have purchased a roaming add on bundle and it is not working, im in turkey using the turkey network. I have view other posts similar to this, resulting in me resetting my network settings, rebooting my phone to no avail. I have a message that comes up saying I have lost data roaming due to leaving my home country with data roaming turned off. If that is the case why has the app allowed me to purchase the add-on? Can I please have a refund as the service is purchased has not been provided. Thanks 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 3, 2026

    Hi ​@Kell,

     

    Thanks for getting in touch, and I am so sorry to hear of the issues that you are experiencing with your roaming. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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