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Community Member
May 22, 2026

Roaming Issues

  • May 22, 2026
  • 1 reply
  • 46 views

Yesterday travelling through France my wife and I lost all data roaming. Both of us with ID mobile. There was no text or mail sent when service started about 5 hours later. Pretty poor customer service. Seems like there are often issues with roaming. Going to have to look to move.

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 24, 2026

    Hi ​@Matata,

     

    I’m really sorry to hear you both lost data while travelling through France. I understand how frustrating and inconvenient that must have been.
     

    Please try:
    Toggle Airplane Mode on/off
    Restart both devices
    Check data roaming is enabled
    Manually select a network
    Confirm roaming add-on/plan is active
     

    I’ve noted your feedback regarding the outage and lack of notification and passed this on for review.

     

    Lamiya

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