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Community Member
Matata
Community Member
May 22, 2026 5:22 AM UTC

Roaming Issues

Yesterday travelling through France my wife and I lost all data roaming. Both of us with ID mobile. There was no text or mail sent when service started about 5 hours later. Pretty poor customer service. Seems like there are often issues with roaming. Going to have to look to move.

      1 reply

      Lamiya C
      iD Mobile Employee
      Lamiya C
      iD Mobile Employee
      May 24, 2026 10:29 AM UTC

      Hi ​@Matata,

       

      I’m really sorry to hear you both lost data while travelling through France. I understand how frustrating and inconvenient that must have been.
       

      Please try:
      Toggle Airplane Mode on/off
      Restart both devices
      Check data roaming is enabled
      Manually select a network
      Confirm roaming add-on/plan is active
       

      I’ve noted your feedback regarding the outage and lack of notification and passed this on for review.

       

      Lamiya

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