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Community Member
June 9, 2026
Question

Roaming not working abroad

  • June 9, 2026
  • 3 replies
  • 35 views

Roaming not working abroad, every step listed has been tried, texts and calls work but data does no

 

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    Hi ​@GD72, 

     

    We're sorry to hear that your roaming data is not working abroad, especially as you've already tried all of the troubleshooting steps provided.

     

    As calls and texts are working, this suggests that your handset is successfully connected to a roaming network. Please ensure that:

    • Your Bill Cap is not set to £0, as this can prevent chargeable roaming services from working in certain destinations
    • Data Roaming is enabled on your handset
    • Roaming is enabled on your iD Mobile account via the app
    • You are connected to a supported partner network in the country you are visiting
    • Mobile Data is enabled on the handset
    • The correct APN settings are in place

    If you've checked all of the above and data is still not working, please contact us via Live Chat or send us a direct message through our social media platforms so that we can investigate the issue further.

     

    Owethu

    New Contributor
    September 26, 2026

    Germany it should connect for free without charging

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 28, 2026

    Hi ​@Jijoj,

     

    I am so sorry for any inconvenience caused, please could you try the below steps troubleshooting to connect:

    • Restart their device.
    • Enable automatic network selection (if not already enabled).
    • Perform a network reset
    • Retest data services.

     

    Here’s how to do it all:

    Restart your device

    iPhone

    • Press and hold the side button and either volume button.
    • Drag the power off slider when it appears.
    • Wait 30 seconds.
    • Press and hold the side button until the Apple logo appears.

    Android

    • Press and hold the power button.
    • Tap Restart (or Power Off and then switch it back on).
    • Wait for the device to reconnect to the network.

     

    Enable automatic network selection

    iPhone

    • Open Settings.
    • Tap Mobile Service or Mobile Data.
    • Select Network Selection.
    • Ensure Automatic is turned on.

    Android

    • Open Settings.
    • Tap Connections or Network & Internet.
    • Select Mobile Networks.
    • Tap Network Operators.
    • Ensure Select Automatically is turned on.

     

    Reset network settings

    iPhone

    • Open Settings.
    • Tap General.
    • Select Transfer or Reset iPhone.
    • Tap Reset.
    • Select Reset Network Settings.
    • Enter your passcode and confirm.

    Android

    • Open Settings.
    • Tap General Management or System.
    • Select Reset.
    • Tap Reset Mobile Network Settings or Reset Network Settings.
    • Confirm the reset.

    Retest data services

    Once the device has restarted and automatic network selection is enabled:

    • Turn Wi-Fi off temporarily.
    • Open a webpage or app that uses mobile data.
    • Check whether your mobile data is now working correctly.

     

    If you're still unable to use data after trying the above steps, please let us know and we'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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