"safe search locked"

Forum|Forum|3 months ago
May 24, 2026
6 replies
769 views

My web browser says "safe search is locked" how do I unlock it, this has only happened recently and I dont understand why.

Best answer by Michael Z

Hi @Oldie54

Could you please check on the app whether the adult content filter is turned on or off, as this could be affecting the safe search settings?

Also, could you please try a mobile network reset and let us know if this helps resolve the issue?

Mobile network reset:

Apple:

1.Press Settings.
2. Press General.
3. Press Transfer or Reset iPhone.
4. Press Reset.
5. Press Reset Network Settings.
6. Press Reset Network Settings.
7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
8. Restart phone

Android:

1. Slide your finger downwards starting from the top right side of the screen.
2. Press the settings icon.
3. Press General management.
4. Press Reset.
5. Press Reset mobile network settings.
6. Press Reset settings.
7. Press Reset.
8. Press Reset Wi-Fi and Bluetooth settings.
9. Press Reset settings.
10. Press the Home key to return to the home screen.
11. Restart phone

-Michael Z

M

Michael ZAnswer

iD Mobile Employee

Hi @Oldie54

Could you please check on the app whether the adult content filter is turned on or off, as this could be affecting the safe search settings?

Also, could you please try a mobile network reset and let us know if this helps resolve the issue?

Mobile network reset:

Apple:

1.Press Settings.
2. Press General.
3. Press Transfer or Reset iPhone.
4. Press Reset.
5. Press Reset Network Settings.
6. Press Reset Network Settings.
7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
8. Restart phone

Android:

1. Slide your finger downwards starting from the top right side of the screen.
2. Press the settings icon.
3. Press General management.
4. Press Reset.
5. Press Reset mobile network settings.
6. Press Reset settings.
7. Press Reset.
8. Press Reset Wi-Fi and Bluetooth settings.
9. Press Reset settings.
10. Press the Home key to return to the home screen.
11. Restart phone

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

O

Oldie54Author

New Contributor

Thanks for your redponce. Will give that a try.

O

Oldie54Author

New Contributor

Hi Michael, a big thank you, all sorted following you very clear instructions.

M

Michael Z

iD Mobile Employee

Hi @Oldie54

Thank you for letting me know. I’m glad the instructions worked and that the issue has been resolved.

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

Didoukdz

New Contributor

It didn’t work for me

M

Marquerita T

iD Mobile Employee

Hi @Didoukdz.

Thank you for your post. We’re sorry to hear that the steps didn’t work.

Please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat, so our team can check whether the adult-content filter has been enabled on your account and investigate this further.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.